On 12/16/22 I suddenly found myself needing to look for a car, as my daughter's car had just become unsafe, unreliable, and probably too expensive to repair due to transmission/engine issues. She doesn't live in the Lancaster area and had to be back home for work Monday. We were on the internet a couple hours Friday night and found a 2017 Mazda 3 at Outback 4 x 4 which looked like a good possibility. After getting more information from the owner on the phone, we went to check it out. The car was just what my daughter wanted so we bought it. I hate car shopping in a pinch, but felt good about the car's condition due to the owner's honesty and straightforwardness. Reading the previous positive Google reviews made sense after dealing with Outback 4 x 4. My daughter loves the car. PS Outback doesn't rip off customer with high doc fees like most places.
Brian H.
What my wife and I consider the best experience in our lifetimes in buying a car new or used. Professional, no pressure tactics or sales techniques- just honest, friendly and professional service. Tim Baxter was wonderful to talk to and purchase from. We will be using them for future purchases and all services. I highly recommend this company, Tim and staff. They really went out of their way to accommodate our needs. Love the vehicle, the value, the new relationship and looking forward to the future. Thank you Tim, God Bless!
Mark and Becky M.
Jeff Ruth Ann and Bradley were awesome. Great customer service. If you are looking for a vehicle please look them up, you won't be disappointed. I bought my first Mazda CX-5
Martha G.
My son bought a Ram truck from Outback 4x4. Jeff and the crew have gone above and beyond my expectations. Thanks.
Scot A.
Every time I have been to this dealer they have been beyond amazing! I bought both mine and my husbands car here and they have been so helpful to get us through the process smoothly and efficiently. They are also so open an honest with their cars so they won’t surprise you with any hidden fees or try to sell you a car that isn’t in a good condition. I have zero complaints and I highly recommend this dealership to anyone looking to buy a car!
Rey F.
Bought a used car for my daughter. They were friendly, honest, helpful, and made all the necessary repairs to the car before we purchased it. I highy recommend them!
Brain B.
Bought a used car for my daughter. They were friendly, honest, helpful, and made all the necessary repairs to the car before we purchased it. I highy recommend them!
Brain B.
The best car buying experience we have ever had! The family who own it were some of the kindest and most honest people i have ever met. We love our 2016 Jeep Cherokee and have foound our dealership for life!
Taylor from PA
"***** 5 stars" Great experience and great car. Would highly recommend to anyone looking for a quality used vehicle. It was a pleasure to deal with honest and genuine people. Thank you Jeff and Ruth Anne!
Andrew from N.J.
Highly recommend this dealership! Friendly staff, great cars, and super efficient service. I bought a car within a half hour and all staff was very helpful throughout.
We were very happy with the service that we experienced at Outback 4x4. We were looking fore a very specific vehicle, and Jeff was more than willing to help us find one. We were very pleased with the minivan that he got for us, as well as the price. He certainly went the extra mile in getting it tuned up and ready to go. Thanks Outback 4x4!
Great painless car buying experience. Great personal customer service. Up front and honest. Great car for fair price. Would recommend.
Derek & Jody Weaver
Great service, price, and awesome people!
Great place friendly and knowledgeable
I bought a vehicle from Outback 4x4 a few weeks ago. I absolutely love it!! I had the best experience working with Jeff and Ruth Ann! They were so laid back and easy to work with - absolutely zero sales pressure; they went above and beyond - entire purchasing process quick and easy. I will definitely be recommending Outback 4x4 to my friends and family! 5 Stars!
Bradley and the dealership were friendly, upfront, fair, and honest. They did everything that they could to make my wife and I comfortable with the purchasing experience. I will contact them again when I buy another vehicle.
Bradley & Jeff are phenomenal individuals. Never have we dealt with more honest & reputable car salesmen. There is absolutely no sales pressure whatsoever. You may pay a little more for your vehicle, but the quality of the vehicles they sell surpasses any other dealership that we visited. We would recommend them to anyone looking to buy a car or truck. These guys treat you like family. Quality & integrity summarizes this dealership.
Absolutely impeccable service! My older Jeep had died and I was driving a rental around for a week. I went here [where family members had great experiences with vehicles] and found the perfect new jeep! I've had it for about 6 months and it's unbelievable. 2014, but people always think its newer because its so clean and well kept. And you'll find almost no one with these kind of low mileage ratios. I'll definitely be looking here first when I need another car.
highly recommend Outback 4x4. Jeff and his family offered outstanding service. bought a beautiful 06 SRT8 from them. Love the car . They stand behind there products and are as honest as they come. Very helpful along the way.... Looking for a vehicle or to have your car/truck serviced? One stop shop. Check them out. M-Perkins
Great car buying experience. Pleasant, honest people and a quality car made for a very happy customer!! Brian D.
Reviewed 2 cars they had online, got there and found the perfect 3rd car. An hour and a half later the car was mine. They made the whole process super simple, they were up front with information, and friendly. Casey C.
This was the best car buying experience I've ever had. It's a family-owned business, and it's how a business should be run. Never once did I feel pressured into test-driving or buying. They even put a brand new battery in the car I was looking at because they suspected it was dying. I live 2.5 hours away and would honestly consider driving back here whenever I need another car! Erin W.
Outstanding work and great communication and friendly. Family owned business with high values -Lee H.
This was the best car buying experience I think I have ever had! All my questions were answered and they handled my business end of it proficiently. Fair and competitive pricing both for the auto I traded as well as the one I bought. Will go back again but I love my new car soooo much I hope I don't have to! MJR
Great place to have work done. I thought I had a major electrical problem with my Infiniti G35. They told me on Friday that I would have to leave the car and they would get to it the following week. When I got there and unloaded the car from the trailer, they determined it was really only the battery. They had a battery delivered and installed within 45 minutes. The cost was reasonable. They have my business. Cynthia S.
With great prices, and a very honest staff, Outback 4x4 has delivered the best car shopping experience I've had. They went out of their way to make sure I left happy, and they gained themselves yet another satisfied customer. Todd Jones
Immaculate vehicles, helpful staff, no pushiness, and very professional and easy buying process. We had a great experience and would recommend Outback 4x4 to anyone. Crystal S.
My husband and I went to Outback 4x4 on Christmas Eve to look at a Jeep Cherokee. We were greeted by a friendly salesman who offered to answer any questions we had and the keys to take a test drive, which we did. We told the salesman we were still doing some looking around and there was absolutely no pressure to try to make a deal. We ended up coming back the day after Christmas to take another test drive and see what I would get on my car as a trade in. Very painless process. Ended up getting the higher end of blue book value for my cars trade in and even money off purchase price for the new Jeep because it only came with one key fob. We were even given 2 free tshirts and told to stop back in for coffee cups they ordered but didn't arrive yet. Overall, just a great experience. Jody T.
This is the only place i will take my vehicles. Nice honest people. I recommend them to all my friends and relatives. Kris K.
The car buying experience at Outback 4x4 was by far the best I have ever been a part of. This was actually the first time my wife has ever purchased a vehicle and since she is from Hong Kong making a big transaction in English can be overwhelming. Jeff and Ruth Ann made her and I feel very comfortable throughout the whole process and we could not be happier with our purchase. We have both decided that this is our dealer of choice going forward and we are going to begin bringing our cars here for service even though it is an hour from our home.
Jeff's knowledge of his inventory and willingness to help you find exactly what you are looking for was tremendous. After we chose our ideal vehicle I was ready to hunker down and do endless paperwork that has always seemed to take hours at other places. Ruth Ann was so prepared and ready to help us enjoy our new ride that she had us all set and ready to go in a very short time. You don't realize how painless this process can be until you experience it.
Thanks so much Jeff and Ruth Ann and Family. We will see you soon!
-Steve and Jovi Lamont
Jeff went above and beyond during the whole process! Was very detailed about the car and worked with me to make sure I got the best deal. Super honest and upfront about everything. The most positive car buying process I have ever been through! Highly recommend these guys if you’re looking for a good people who sell cars the way it should. Thanks Jeff! David
Very courteous, respectful and easy to deal with. Just purchased our 2nd vehicle from them and everything went as smooth as expected! Greg B.
After wasting many afternoons trying to find the right replacement for our SUV, we finally decided to solicit the help of a professional. We told Outback 4x4 what features we wanted and they found a Jeep Cherokee Trailhawk that surpassed our expectations by far!
Scott & Julie
Scott & Julie
Outback 4x4 has great used cars for great prices, when you buy a car from Outback you know it has has been gone over and cleaned from head to toe and will run perfectly! Thank you Jeff for the great car buying experience! Tim B.
Great dealership!! Family owned business, everyone was very personable and this was the only dealership that made me feel as though buying a car is stress free.. everyone was overly nice, respectful, and understanding. The first car dealership I visited that listened to their customer in what they really truly wanted. They were laid back in the fact that they never once offered me a car that was out of my price range or a car completely different than the ones I expressed liking (this is called bait and switch). They did not bombard me at the door with a million speeches on how their offers are the best (even though they are really great, there was no bragging) and hound over me during my car search in the lot. I went in, told them what car Make I was interested in and they gave me a tour of each of those cars I had picked out on the lot, showing me a little bit in each car noting the different things each one had. I learned a lot and the owner, his wife, kids & other employees worked together to prepare me with the car I had chosen with a great price already posted (no need to low ball), they washed the car, shined the tires, and I went home with a mug, tshirt, license plate covers and holders & a huge smile on my face after making this purchase. I had a great experience as a new car owner & could not have asked for a better experience! Highly recommend!!! GREAT PRICES & the CARS ARE IMMACULATE QUALITY CARS. Thank you Outback for everything! Nicole
After looking for months for the car of my dreams I had found one online at outback 4x4 in Ephrata, Pa. I called to make sure it was still there and spoke with Tim who was extremely nice and helpful on the phone. Luckily they still had it and the next day I went to take a look at it with my wife. We met Tim when we got there then he introduced us to Jeff the owner. He was extremely knowledgeable about the car and probably one of the nicest people I have ever dealt with. He walked me through the whole car and then took me out for a test drive. I then had the great pleasure of working with his wife Ruth Ann on my paperwork which literally took ten minutes to get together! I bought the car and I am so happy with it! From my initial contact with Tim to working with Jeff, his spouse and two sons (Lance and Bradley) who are mechanics there I had a 110% overall experience! From start to finish was just amazingly thorough and probably the easiest process I have had with buying a vehicle. I will be bringing my vehicle there for my inspections and any work to be done. I would highly recommend this dealership and everyone who works there to assist in helping you find the vehicle your looking for! A+ around the board! Thank you so much again for everything!
Very helpful staff. Knowledgeable mechanics. They worked hard to get my vehicle running, and explained the costs to me. They kept me in the loop while they were working on it. In follow up visits, they were just as helpful.
When I needed to find a replacement vehicle, they were able to find the perfect fit for me. They inspected it before I picked it up, and hooked me up with an excellent interest rate with a good bank. I couldn't be happier with the vehicle or their service. Joel H.
My wife and I have purchased several cars and trucks from OutBack 4x4 and have been very satisfied with our vehicles. They are always very helpful and willing to work with you. The service is outstanding, very knowledgeable and friendly. I would highly recommend OutBack 4x4 for your next vehicle service or purchase. Dave F.
Absolutely amazing people. The family who works here are super nice and informative. I really appreciate how they went out of there way to provide information even when I did not ask for it. They met all expectations on a customer service front. They also have really nice deals on their vehicles. One of the best experience I have had. Would definitely do business with them again and would suggest to others looking for vehicles to check them out. Thanks again. -MKII
To Jeff and the team,
We want to thank you for the excellent service we experienced buying our cars from you in November. We felt that you were accurate and without pressure showed us the 2 vehicles.
You seemed to go over and beyond the call to duty in the follow up service too.
We have nothing but positive things to say about our cars and are truly bless to buy them from you.
We could see your desire to put God first in your business and we will recommend your establishment to others.
Blessings, Mark & Donna and Brighton
For a truly five-Star vehicle purchasing experience, visit Outback 4 x 4 and you won’t be disappointed! Every aspect of our experience with them was comfortable, seamless, and smooth, and it felt as if we were their only customers because of the great personalized service and attention they gave to us. They really listened to and understood our needs, and fulfilled them perfectly. I felt completely comfortable with them and know them to be extremely trustworthy and honest. Their dealership was the first place we visited, and after that initial meeting we didn’t feel the need to look anywhere else. Our sincere and heartfelt thanks to Jeff and Ruth Ann for walking with us through this car buying process. We will recommend you to others and pray many blessings on your business! Jody G.
Had a great experience purchasing a car here. The pricing was very competitive and I did not feel pressured to make a purchase. Also the family was extremely friendly and courteous! I would recommend checking them out for your next vehicle purchase! Mike C.
I once sold a car to Outback 4x4 and now it was my turn to buy one. I bought a 1970 VW Dune Buggy and it was by far the best experience I've ever had buying a car. We laughed and joked around and they treated me like family the whole time. Jeff and I took a long test drive in the Dune Buggy and it was a ton of fun. Ruth Ann handled my paper work and she was a wonderful woman and treated me great. Even their children are very kind and great to talk to and very respectful people to work with. I will deffinetly do business with them again. It was a blast. Thanks again guys for selling me one of the funnest cars I've ever had in my life! -Buddy C.
Jeff and Ruth Ann, I want to thank you for the openness, honesty and fair dealing with the trade-in of the truck and the purchase of the Jeep Wrangler. The transaction was hassle-free, prompt and actually fun. I have been purchasing personal vehicles for nearly 30 years and have had none approach the level of excellence as that of Outback 4x4. I will definitely keep you in mind when I buy my next vehicle. And I know Rhett will be calling in a few years when he wants to purchase his own Jeep Wrangler! Thank you and stay in touch. -Michael
